Returns/Exchanges

Return Policies

We hope you love your purchase from KatyLoo but we understand with online purchases it doesn't always work out! If you are not satisfied with your item(s), you have 21 days after purchase date to return/exchange. Please view our return policy for all information regarding returns.

If you receive a damaged or incorrect item, please contact us immediately at info@katyloo.com.  All claims must be made within 5 days of receipt. After 5 days we unable to issue a refund or offer exchanges.

Buyer is responsible for all shipping fees. All items must be returned unworn with tags. We inspect all returns and reserve the right to refuse a refund based on the condition of returned item(s).

The following items are FINAL SALE:

  • monogrammed clothing
  • sale and clearance items
  • jewelry
  • scarves and hats
  • worn, washed or altered items

*Refund/credit will be issued upon receipt of items. *There will be a 20% restocking fee if items are not returned in the condition they were delivered (i.e. wrinkled, balled up, etc.)*