Returns/Exchanges

Return Policies

We hope you love your purchase from KatyLoo! However, we understand that sometimes items may not work or you may change your mind. Please read carefully our in-store and online return policies.  NO EXCEPTIONS. 

If you receive a damaged or incorrect item, please contact us immediately at jen@katyloo.com or visit the store.  All claims must be made within 3 days of receipt. After 3 days we are unable to issue a refund or offer exchanges.

IN STORE -

*COVID19 update - We are still honoring our exchange and return policy however, at this time, we are only able to offer store credit. No refunds will be issued. Thank you for understanding. 

• Item(s) may be exchanged/returned in store within 14 days of original purchase. 
• Returned items must be unworn with tags attached. Upon inspection we reserve the right to refuse a refund based on the condition of returned item(s).
• We appreciate customers returning clothing as it was purchased (neat and tidy). We reserve the right to charge a 20% restocking fee for items that will require ironing.
• The following items are final sale: accessories, jewelry, undergarments, shoes, scarves, hats and sale items. 
• Any items purchased at a discounted price are final sale and not eligible for return or exchange. (e.g. promotional sale/coupon)

ONLINE -

• Item(s) may be exchanged/returned within 14 days of receiving.
• Buyer is responsible for all shipping fees.
• Items must be unworn with tags. We inspect all returns and reserve the right to refuse a refund based on the condition of returned item(s).
• We appreciate customers returning clothing as it was purchased (neat and tidy). We reserve the right to charge a 20% restocking fee for items that will require ironing.
• The following items are final sale: accessories,  jewelry, shoes, undergarments, scarves, hats and sale.
• Any items purchased at a discounted price are final sale and not eligible for return or exchange. (e.g. promotional sale/coupon)